Injured Employee Hotline
Injured employees who have not yet received medical treatment can call the Injured Employee Hotline to speak with nurses trained to offer non-emergency medical guidance.
If this is a medical emergency, please call 911.
Employees and/or their supervisors can access the hotline any time. Based on symptoms reported by an employee, nurses will recommend the appropriate level of care, such as self-care or referral to a medical provider.
Benefits of using the Injured Employee Hotline
This service provides our policyholders with distinct benefits, including:
- Immediate access to registered nurses using national guidelines to provide initial medical guidance over the phone.
- Reduction in unnecessary medical provider office and emergency room visits.
- Immediate reporting of injuries with less paperwork.
- Policyholders may experience a decrease in claims costs by using the Injured Employee Hotline.
- The employee’s personal medical information will be kept confidential in accordance with HIPAA.
Report a workers’ comp claim
Promptly filing a workers’ compensation claim, ideally within 24 hours of the injury, sends a positive message to the injured employee, emphasizing their value within the organization. Submit a claim for a work-related injury or occupational disease via one of the options on our Report a Claim page.
Injured Employee Hotline Materials
- IEH Program Poster
- IEH Program Poster (Spanish)
- IEH Program Wallet Cards
- IEH Program Wallet Cards (Spanish)
- IEH Program Stickers – These can be printed on sticker paper and used as reminders throughout your office.
Claim Reporting Resources
The workers’ compensation claims process can feel overwhelming. Learn more about the process and find valuable resources designed to offer you peace of mind during a challenging time.
Have a Question About the Hotline?
- Call our Customer Service Center at 888-682-6671.
- Email Linette Rinehart at lrinehart@employers.com.